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Managing Director
Margaret White, Henley M.B.A., B.A. (Hons), Managing Director, is a graduate of the Protocol School of Washington. In 2008 Margaret was certified as a Protocol and Etiquette Consultant and in 2011 was awarded certification as a Protocol Officer. She is also a certified Customer Service Consultant for Service Quality Institute, Minneapolis, U.S.A. Margaret has been a business professional for the past 30 years. At present, Ms. White is a Marketing Manager, Events with a major financial institution for over 14 years having executed over 2000 events. She is a member of the International Special Events Society and an Executive Member of the Trinidad & Tobago Women’s Cricket Board for the past 13 years
Director /VP Student Support and Administration
Kemide Antoine-Miller studied Psychology in the University of the Southern Caribbean and has attained a BSc in Psychology a Masters in Counselling Psychology and is currently a Doctorate student. She has experience in the social work field and social services departments with her time at the Ministry of Social Development and Families in Action. As our Vice President- Student Support & Administration, she handles all the office transactions, Candidate enrolment, GATE-related matters and Students’ Social Services. Kemide uses her experience, training and expertise to support the development and transition of our Candidates from entrance to exit at the institution.
Director and Senior Facilitator
Kelly Ann Connelly-Monsegue, Director, has been in the field of Customer Service and Events Management for over twenty (20) years. She was trained by Service Quality Institute of the USA to deliver programmes under their Customer Service Strategy. Kelly Ann has been delivering customer service training for more than ten (10) years and has worked in customer-focused positions in various sectors. She has been involved in planning and implementing events such as the Cocktail Reception for the Delegates of the Miss Universe Pageant 1999, community tourism projects hosted by the Tourism Company and corporate events such as Annual General Meetings and Public Board Meetings. She has also been in the field of Administration for over twenty-five (25) years. She is an experienced Executive Administrator and possesses a Post Graduate Certificate in Business Administration. Kelly Ann also provides Board Secretariat & Administrative Consultancy Services, as well as training in Events Management
Director
Curtis Bachan has been a director with TTBEPS Events for over 10 years, during that time he has been employed in the theatre arts industry as a lighting Designer and Technical Coordinator. As a professional he has collaborated with directors and Choreographers of productions as well as other members of the production design team at all major theaters in Trinidad and Tobago. Curtis has gained experience working on major productions such as; Miss Universe International Finals and the World Beat Festival both in 1999 in Trinidad, and the First Caribbean Theatre Festival in Trinidad as an executive member of the national Drama Association of Trinidad and Tobago (NDATT). In 2009 Curtis did the lighting Design for Dance Me Lover, the 1st command performance of the National Theatre Arts Company at the National Academy of the Performing Arts (NAPA), Port of Spain. In 2014 he coordinated the Arts PUSH program on behalf of Queen’s Hall, with the Tobago House of Assembly, Culture Division.
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Tutors
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Skills
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Students
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Courses
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Lessons
It all Started when…
The Trinidad & Tobago Business Etiquette and Protocol Specialists Limited (TTBEPS) was established in 2008 led by Margaret White, Managing Director and a team of experts with over 105 years of cumulative experience in the field of Events Management, Customer Service Strategies and Protocol and Etiquette.
We are the leaders in Events Management, Business Etiquette and Customer Service Strategies. TTBEPS is only institution both locally and regionally that offers an accredited Gate Funded Diploma in Events Management. Proper Events Management skills and Protocol are inextricably linked and are essential tools for achieving a life of quality and purpose and by extension the business environment.
TTBEPS has partnered with an internationally renowned Service Quality Institute, (SQI) USA, Global Leader in Customer Service headed by Customer Service Guru, John Tschohl. For over 45 years SQI has helped organizations keep customers and build market share. Their clients also learn how to improve the performance of their entire workforce, so they can develop a culture of delivering superior customer service. SQI has more than 30 products in 12 languages.
MissionStatement
To provide premium Event Management, Customer Service, Etiquette & Protocol and Administrative training and consultancy services, tailored to the evolving global market.
VisionStatement
To be the leaders in delivering progressive training, education and best practices throughout the Region.
